Warranty & Maintenance

Rest assured with your investment thanks to a 3-year warranty and 10-year maintenance policy for all natural wood and engineered wood products by My Khang.

A. Warranty Period

Item Warranty Period
1. All natural wood and engineered wood products by My Khang.36 months
2. Stone surfaces24 months
3. Accessories (hinges, slides, lights)As per the manufacturer’s warranty standards
4. Kitchen appliancesAs per the manufacturer’s warranty standards

B. Free Warranty

  1. Products warped due to wood defects.
  2. Products infested with termites from within the wood.
  3. Products damaged or scratched due to technical errors during installation.
  4. Products still within the warranty period.
  5. Products with a warranty card and warranty appendix verified by My Khang.

C. Paid Warranty

  1. Customers repair the product themselves without notifying My Khang.
  2. Products scratched or damaged by customers during use.
  3. Any external environmental factors such as termites, pets scratching or biting that cause damage.
  4. Products exposed to water for a long time, leading to expansion and warping.
  5. Products discolored due to prolonged direct sunlight. My Khang uses high-quality interior coatings, different from outdoor coatings.

D. Maintenance:10 years for all products made from natural wood and industrial wood by Mỹ Khang.